First step of the ordering process is to review the artwork templates carefully. If the artwork templates match your brand guidelines and what you have discussed with your representative. Please sign all artwork templates and email them back to your representative.
The second step of the ordering process is to review the quote carefully. If it matches the artwork templates provided and covers everything you need for your event. Please sign the quote and email it back to your representative.
Please call us toll free at 1-800-580-3959 x108 to arrange your preferred payment method. (All custom orders must be paid in full)
Upon receiving the signed artwork templates, quote and full payment your order will be sent into production.
You will receive confirmation that your order has been received and added to the production line up.
Production time is typically 15 business days and 30-40 days on custom products
Once production is done your order is ready to ship. You will receive an email with a tracking number and link to important support videos. Please familiar yourself with the set up process of your products and call or email with any questions. We are here to help!
Once you receive your items please check over your products for any damage that may occur in shipping and familiarize yourself with the products. (Note; the top will be shipped seperatly from the frame and need to be set up on the frame correctly)
Please call or email us or call within 7 days of receiving your order with any questions or concerns.
Please tag us on social media posts (Facebook, Instagram, Twitter, etc.) of your event set up as we love to see your brand in action.
If you have any questions or are interested in placing an order visit our contact page HERE and one of our representatives can help you.